InterGlobe Technologies (IGT), is a leading pure-play Travel Technology organization, providing services and solutions to travel corporations worldwide in the areas of Business Process Outsourcing (BPO) and Information Technology. IGT’s clientele includes Airlines, Travel Management Companies, Hotels, Cruise Companies, Global Distribution Systems, Car Rental companies, Travel Technology Companies and Travel Corporates. The team consists of experts from the Travel industry, with deep domain expertise and understanding of the travel business in its entirety.

Established in the year 1998 as a joint venture between InterGlobe Enterprises and Cendant Corporation (now Travelport) – a world leader in travel distribution and travel related services – IGT currently employs more than 1500 professionals across the globe and growing.
Headquartered in Gurgaon, India, the company has presence in the Americas, Europe, and Asia Pacific.

IGT is a quality, process & metrics driven organization, with its IT practices assessed at CMMI Level 5 and BPO processes ISO 9001:2000 certified.

Service Offerings :

• IT services: Within the travel industry value chain, IGT’s solution offerings span across the technology spectrum of Mainframe & Contemporary Technologies.

  • Mainframe Technology Services – IGT has one of the largest pool of TPFers in the country. IGT has been involved in providing services across the software development spectrum, for highly mission critical Central Reservation Systems (CRS) / ADS Framework.
  • Contemporary Technology Services – – IGT has a wide range of expertise in developing custom applications for its clients with hand-on experience on open system technologies like – Microsoft .NET, J2EE, ORACLE/RDBMS.

  • Other Technologies – IGT has invested in building its capabilities in allied skill sets like Cognos, C, C++, Informix, CGI-PERL, PHP, XML, ColdFusion, Linux, Unix, Prolog and Focal Point.
  • Software Services – IGT is not only involved in developing custom built applications but also provides enhancement/ up gradation, maintenance, testing & support services for various applications / IT systems.
  • Solutions – IGT has built certain ready-to-use and yet customizable frameworks such as Online Booking System, Cargo Management System, Airline Distribution System, etc., which can help reduce the time-to-market and development costs for the customer.
• BPO services : IGT offers extensive BPO services spanning over contact centre and back – office services across the travel industry. This is empowered by skilled resources, state-of-the-art infrastructure, focus on quality and rigorous processes conforming to international standards and best practices.
  
  Some of the BPO processes and offerings managed by IGT are –
  
  

  • Contact Center Service (Voice & Non-voice):
  • Customer Services
  • Reservations
  • Telesales
  • Email and Web based Helpdesk
  • Queues Management
  • Fares Desk
  • Mishandled Baggage Desk
  • Frequent Flier/ Loyalty Program Management
     

  • Back-Office Transaction Processing Services:
  • Queues Management
  • Teletype Reject Processing
  • Dupes Processing
  • Flight Rebooking & Notification
  • Satellite Ticketing
  • Fares Filing
  • File Finishing
  • Tables Maintenance
  • Debit Memo Research
  • ARC Reconciliation

For more information please visit : www.interglobetechnologies.com